Exchange & Return Request

Please review our Exchange & Return Policy before submitting your request. 

Please fill out the form below to submit your Exchange & Return Request.

We'll review your request and get back to you within 1-2 working days.

 

Full Name *

Email Address *

Order Number *

Request Type * Select an option Exchange for another size Return Exchange for another size and Return

Refund Type (If Any) Select an option Refund to the original payment method Refund as Store Credit (Ideal for reordering)

Item(s) to Exchange/Return *

Reason for Exchange/Return * Select a reason Changing size Change my mind Cut didn't suit me Not as described Wrong item sent Defective item Other

Additional Details

Submit Request

 

Please review our Exchange & Return Policy before submitting your request:

• Exchange and/or Return requests must be submitted within 14 days of receiving the order.
• Item(s) must be in its original new condition, unused, unworn, and have the original tags attached.
• Item(s) should be in the original brand box or packaging.
• An Exchange for another size, Return, or both are available only once per order.
• If you want to proceed with both exchange item(s) and return other(s), you should state it clearly in the Exchange & Return Request Form. This type of request is only accepted for items that are within the same order.
• We offer a size exchange, with free shipping, only within the same product model and color.
• For other Exchanges, you can simply request a return then reorder the item you want.
• If you are requesting a return to order another item, select "Refund as Store Credit" for the Refund Type for a smooth return and reorder process.
• All the refunds are processed from our side directly after the return request get approved.
• Refunds are processed as per requested on the “Exchange & Return Request” form either (Refund to the original payment method) or ( Refund as Store Credit).
• Refund to the original payment method:
  1. Debit & Credit Card Payments: Refunds are processed directly from our end to your bank. It may take 5–7 business days for the amount to reflect in your account, depending on your bank’s processing time.
  2. Cash on Delivery Payments: Refunds are credited directly to your Store Credit.
• Refund as Store Credit:
  1. Store credit is a balance added to your account that you can use for future purchases.
     
  2. The Store Credit works like a gift card that's automatically applied at checkout.
  3. You can use store credit to pay for all or part of your next order.
  4. Store credit never expires and remains in your account until you use it.
  5. You can check your store credit balance anytime by logging into your account.

If you have any questions, please contact us at contact@arrumado.co